vCom Solutions, Inc.

 

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vCom offers a culture that is truly one-of-a-kind. We rely heavily on our employees to play a pivotal role in initiating change and having visible impact on organizational innovations. From VP's to Admins, we expect employees to jump in and help where needed because we're all about teamwork and transparency. As with any influential technology company, it's a tough and ever-changing environment but hard work is rewarded and both wins and failures are shared.  

 

Sound like a place for you? Click below to view our current job openings and apply for positions online.


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US-CA-San Ramon | US-Remote

vCom is the world's #1 Technology Lifecycle Management company in the world.   We empower mid to large Enterprise organizations to manage all of their technology relationships in a much simpler way. We are among the fastest growing companies, most appreciated by employees, and valued by our customers in California for ten years running. Our growth, innovation, and strong customer relationships are driven by our incredible employees who thrive on delivering amazing outcomes for our customers and team members.

 

Role Summary:

The vCom platform requires a dynamic and well-integrated account relationship structure to ensure customer success. The Network Sales Executive will function as a focused Wireline and Network Sales SME for vCom Solutions Account Team. This role will engage our customer network evaluation teams, and recommend appropriate WAN, security and cloud infrastructure solutions to vCom clients to ensure they make the best technology decisions to solve their strategic challenges. 

 

What you'll do:

  • Engage with existing customers and drive revenue associated to Wireline Technologies
  • Partner with the Account Executive Team and other members of the Technical Solutions Group to develop a complete technology roadmap for every vCom customer
  • Develop deep relationships with existing customer IT and Finance Teams
  • Review and edit designs and detailed line item configurations and/or bill of materials (BOMs) from various vendors to ensure proposals are complete and accurate
  • Drive brand and model awareness with existing customers
  • Meet and beat all quarterly and annual sales targets
  • Drive new product concepts to customers
  • Own the related sales cycles from introduction to close
  • Maintain account and opportunity forecasting within our internal SFA/OSS system
  • Help to ensure 100% customer satisfaction
  • Function as technical liaison and our ambassador between all key solution providers and our clients to insure successful outcomes
  • Conduct knowledge transfers with various parts of the organization
  • Conduct subject matter trainings for various teams within vCom as needed

 

What you'll bring

  • 5+ years of wireline sales experience
  • 5+ years of Enterprise solution sales experience
  • A proven master of the key wireline ecosystem players
  • Experience selling at the “C” level
  • Strategic business development ninja
  • Ability to work independently and as a part of a team in fast paced, rapidly changing environments
  • BS or BA preferred or equivalent work experience with demonstrated proficiency

 

Benefits

 

vCom Solutions offers comprehensive salaries, health, vision, dental and 401k/Roth matching for all team members.

 

We continuously look to surpass competitors in our commitment to our team members with: peer-to-peer recognition awards, 9 paid holidays, access to an unlimited learning library, $2500 employee referral bonus, abundant professional development and growth opportunities, 8 free PTO hours for a volunteer cause of your choice, quarterly team-building activities, stocked kitchens, catered lunches, happy hours, Halloween costume contests, poker tourneys and a plethora of other fun and rewarding perks!

 

Job ID
2017-1090
Category
Sales
US-CA-San Ramon

 

This position will play an integral role in the day-to-day accounting operations, and will be responsible for executing and maintaining accounting policies and procedures.  This is a key role on the Finance team, requiring a high level of responsibility, generating key insights into business performance and providing the leadership team with effective  support. In this role, you’ll be part of a highly dynamic team supporting the growth of vCom. As our business and complexity grow, we need an Accounting Manager who embraces as a growth mindset, is comfortable collaborating with employees within and outside the immediate Finance Departments, and who welcomes growth and change.

The Accounting Manager will report directly to the VP of Finance and will be responsible for substantially all aspects of general ledger-related activities, including financial reporting and analysis. Initially, you will work closely with the VP of Finance, but will be put on a path to progress upward and manage the entire close cycle and the ensuing reporting functions independently.

 

Responsibilities

  • Manage monthly accounting close activities - ensure period end tasks are completed timely, prepare and review journal entries, accounts reconciliations and variance analysis
  • Primary owner of the company’s financial statements and monthly close process which will require preparing and reviewing journal entries, preparing and reviewing balance sheet account reconciliations, and maintaining monthly reporting packages (the aforementioned in accordance with US GAAP).
  • Work closely with the Finance Team, as well as engage employees interdepartmentally on various finance related projects and tasks.
  • Prepare monthly analytics (key performance indicators with trends and variances) for internal financial reporting
  • Monitor and document various accounting policies and procedures, evaluate and update policy and procedure to be in compliance with GAAP, enhance internal controls and support company-wide objectives
  • Continuous development of accounting close process that scales as the company grows and work to mitigate manual and tedious transactional pain points. You will need to embrace automation and continuous improvement.
  • Support annual budgeting and planning process, with ownership of budget vs. actual interim reporting.
  • Manage Fixed Assets and Inventory Schedules and Processes
  • Support emerging accounting and finance needs as they become relevant in the course of growth; lead ad hoc Finance/Accounting related projects.
  • Provide support to the annual tax filing, including preparing and reviewing supporting schedules and working with 3rd parties to independently resolve questions.
  • Prepare documentation for internal and external reporting requirements (10-99’s, Census, financial reports for insurance applications, miscellaneous regulatory compliance documents)

Qualifications

  • BA/BS degree in Accounting or related fields.
  • CPA preferred
  • Minimum of 5 years of concrete accounting experience, with 1-2 years of supervisory
  • In-depth understanding of all three financial statements (P&L, BS, CF)
  • In-depth understanding of accounting and business operations best practices
  • Hands-on experience with the financial close process using Quickbooks Enterprise
  • In depth knowledge of US GAAP, excellent analytical and problem solving skills
  • Comfortable analyzing large sets of data, sometimes disparate, with ability to draw insight
  • Advanced Excel skills (pivot tables, vlookups, hlookups, sumif(s) etc.)

 

Who You Are

Must be able to embrace vCom’s core values:

  • Impact: You focus on great results rather than strictly on process
  • Judgment: You identify root causes, and get beyond treating symptoms
  • Innovation: You challenge prevailing assumptions when warranted, and suggest better approaches
  • Communication: You listen well, instead of reacting fast, so you can better understand
  • Curiosity: You push yourself regularly to learn and change, and make yourself more valuable to vCom

Additionally, you must:

  • Work well in a dynamic environment, work independently, handle multiple projects simultaneously, meet deadlines and have excellent organizational skills
  • Demonstrate “Roll-up sleeves” attitude and ability to work through adversity
  • Have excellent interpersonal, communication and presentation skills

 

Nice-to-haves:

  • Telecom or software industry experience
  • Experience in Avalara, Concur and Atlassian
  • Led accounting projects including implementation of tools to increase efficiency
Job ID
2017-1089
Category
Accounting/Finance
US-CA-San Ramon

vCom is looking for a dynamic Administrative Assistant (AA) to support our entire office in an effort to keep things running flawlessly. The ideal candidate is versatile, flexible and energetic with strong interpersonal and communication skills with the ability to meet deadlines and bring new ideas to the table. 

 

What you'll be doing:

  • General admin duties through out the office working with different departments
  • Assist with travel arrangements with a strong attention to detail anticipating transportation, lodging, meeting and communication needs while traveling
  • Complete expense reports for members of the executive team & or other departments heads as needed
  • Comfortably and professionally interact with with customers, vendors, visitors and employees
  • Collaborate with our Events Coordinator to manage events and meetings arrangements such as catering, audio/visual and other essential services.
  • Demonstrate a high level of professionalism in dealing with confidential and sensitive material and issues
  • Assist with projects and perform other administrative duties and functions as requested
  • Filing, Shipping, office maintenance, ordering supplies
  • Misc tasks includes supporting all team members with various day to day needs. 
  • A passion to learn and grow as this role offers the opportunity to transition into other positions within the organization

Your background:

  • 1-2 years of experience as an administrative role
  • Strong organizational skills with great attention to detail
  • Fun, professional, friendly demeanor; desire to assist others and face challenges head on
  • Proven track record of time management, ability to set priorities and meet deadlines
  • Self starter; ability to handle multiple detailed tasks simultaneously and independently, and ability to adapt to changing roles and priorities
  • Team Player; not afraid to roll up your sleeves
  • Proficient in MS applications
  • Passionate about customer service and admin duties

 

 

Job ID
2017-1088
Category
Administrative/Clerical
US-CA-San Ramon

Be a key member of the next step in our evolution. vCom is the solution for Telecom Lifecycle Management, a top 5 challenge facing all mid to large sized organizations. Our combination of technology and professional services help enterprise organizations rollout new technology, control costs and provide total clarity for every penny spent during the lifetime of the relationship. 

 

vCom is currently seeking a Install Project Manager (PM) for our rapidly growing business.  The PM is the hub of customer projects that works with internal departments, carriers and clients to implement complex telecom services.  The PM will also audit and enter orders into an OSS platform, provide support for service issues, respond to client inquiries, and assist on special projects.  

 

What you'll do...

  • Manage multiple complex new installations with multi-carrier and multi-product solutions
  • Ensure all client milestones and deliverables are met in a timely manner by setting customer, vendor, carrier and team expectations upfront
  • Schedule, run, and track internal and external meetings
  • Quickly identify errors and provide a plan on how to overcome and avoid it in the future
  • Maintain internal tracking databases

 

Who you are...

  • Flexible - you'll get the job done no matter where you are, or what time it is
  • Stressful situations don't tire you, they motivate you
  • A master of: planning, communicating, updating and executing
  • 2 -3 years of experience with telecom technologies: MPLS, SIP, Data, Internet and High Cap services 
  • 3+ years of project management experience at a carrier, CLEC or LEC

Employee Spotlight

 

"As an Install Project Manager, it is my responsibility to work with our customers to ensure a smooth and successful installation and implementation of telecom products.  I work with a variety of departments including Service Delivery, Account Management, Sales Engineering, and Implementation Engineering to ensure that happens.  Working with customers is also a very important part of the position and this includes weekly project meetings, emails, phone calls, and the occasional text message.  I am always learning and problem solving in this ever changing field.  The days are fast paced, at times hectic and stressful but it is all worth it once the installation is complete, implementation successful, and we end with a satisfied customer."

 

Ashley Lee

 Project Manager

AshleyLee

 


Benefits

 

vCom Solutions offers comprehensive salaries, health, vision, dental and 401k/Roth matching for all team members.

 

We continuously look to surpass competitors in our commitment to our team members with: peer-to-peer recognition awards, 9 paid holidays, access to an unlimited learning library, $2500 employee referral bonus, abundant professional development and growth opportunities, 8 free PTO hours for a volunteer cause of your choice, quarterly team-building activities, stocked kitchens, catered lunches, happy hours, Halloween costume contests, poker tourneys and a plethora of other fun and rewarding perks!

Job ID
2017-1087
Category
Engineering/Provisioning/Technical
US-CA-San Ramon

 

vCom Solutions consists of ambitious and driven technology and consulting sales professionals, who are focused on advancing the company’s mission to revolutionize the way Enterprises manage their IT spend. Our sales professionals help customers regain control and visibility by offering a complete suite of IT Lifecycle Management solutions utilizing software tools and a full portfolio of Professional Services.

 

JOB DESCRIPTION

New business growth is the focus. This person has experience working with senior IT and Finance professionals, as well as others in the hierarchy who are part of the process.  In order to be successful, relationship building skills are essential to successfully engage with prospects, customers, as well as the internal teams within vCom Solutions.

Candidates must have proven success in developing sales opportunities, and successfully closing business. Candidates must become passionate about the benefits vCom delivers and leverage solution selling skills in securing deals. Clear and confident communications skills are required for telephone, written and face-to-face settings. Candidates must have the ability to represent vCom with integrity and trustworthiness, while persuasively selling the benefits of industry leading IT Lifecycle Management solutions. Candidates must show that they have the ability to overcome objections. You will be focused on selling solutions that deliver a clear and demonstrable ROI.

Candidates must have a solid network of business contacts and be comfortable leveraging those existing relationships while also generating leads, qualifying prospects, selling solutions and closing complex sales opportunities. This person will work closely with the Account Executive Team, the Technology Solutions Group and the Customer Success Team.

 

 

POSITION RESPONSIBILITIES:

  • Responsible for the entire sales process from prospecting to close.  You will be supported by an experienced marketing and business development team.
  • Lead Generation/outbound calling and warm lead follow up.
  • Understand customer needs and requirements.
  • Present and articulate the value of IT Lifecycle Management and managing the various buckets of IT spend (Network, Mobile, Collaboration and Cloud).
  • Develop sales pipeline and revenue forecasts.
  • Close sales and achieve quarterly sales quotas.
  • Develop effective sales strategies
  • Deliver sales presentations and demonstrations
  • Manage and develop assigned industry verticals
  • Create proposals and respond to RFP’s
  • Keep abreast of competition, competitive issues and products
  • Able and willing to travel

 

REQUIRED QUALIFICATIONS:

  • Extensive experience in Software or SaaS sales.
  • Experience with Managed Services sales.
  • BA/BS degree preferred.
  • Experience in closing deals in the $250K – $3M range.
  • Excellent communications capabilities.
  • Candidates should be prepared to provide work history, including quota requirements and salary (starting and final) for each employer, as well as references from previous employers.
  • Heavily connected on LinkedIn (500+)
  • Possess a rolodex of appropriate decision-makers from other past sales roles.

 

 

The successful applicant will enjoy advanced applications and a high-energy work environment. vCom Solutions offers a competitive compensation and benefits package and actively encourages professional development.

 

The Equal Employment Opportunity Policy of vCom Solutions, Inc. is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. vCom Solutions hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

 

Job ID
2017-1086
Category
Sales
US-CA-San Ramon

Be the key member in the next step of technology revolution. We help our clients roll out new technology, control costs and provide total clarity in technology spend. Our Client Success Manager - professionals manage our enterprise customers tech life-cycle environment with a highly personalized touch so the customer can stay focused on improving their company’s bottom line.

 

 

ROLE OBJECTIVES: 

  • Facilitate account management processes, thereby developing a client trust partnership environment
  • Interface with the various departments to ensure effective and long-term problem solution, as the lead client advocate

 POSITION RESPONSIBILITIES:

  • Address client inquiries and coordinate timely resolution
  • Communicate on a regular basis with all designated clients; become their first point of escalation and incident management
  • Provide front-line call support to clients and address customer service inquiries received via phone queue
  • Facilitate Add, Move and Change requests from clients
  • Maintain accurate notes on all client interactions, follow-up with carriers/vendors
  • Generate a support strategy to protect and grow existing revenue streams on an account-specific basis
  • Identify spend conversion and growth opportunities and work with the Account Executive to facilitate engagement
  • Collaborate with Account Executives to perform quarterly business reviews with customers to review spend under management, recent account activity and make recommendations on further efficiencies
  • Demonstrate knowledge of telecommunications best practices, including making technology recommendations and presenting business cases related to implementing those changes
  • Manage standing bi-weekly or monthly calls with customers, including those that may be specific to open / future projects and / or tech support tickets
  • Possess the ability to manage complex data and variables and work to present them to customers in the appropriate manner
  • Consistently demonstrate initiative and ownership related to customers within your account module
  • Research billing issues pertaining to vCom-managed services or dealing with direct carriers on behalf of the client
  • Maintain client history databases and other pertinent documentation to monitor overall account activity
  • Work cross-departmentally to ensure that client needs are met based on set expectations; work closely with the team to identify methods for strengthening client communication
  • Remain constantly alert to opportunities to develop, improve and maintain client relationships
  • Develop relationships with clients by understanding the customers’ business strategies and providing them with consultative services that meet their needs
  • Manage escalations with timely resolution
  • Serve as a CSM with an account module of managed services billing up to $750,000 per month

 

ESSENTIAL SKILLS AND EXPERIENCE:

  • 3-5 years of experience in Client Relations / Account Management
  • 1-3 years of telecommunication technologies including Local, Long Distance, Data, Internet and data services
  • Excellent written and verbal communication skills
  • Strong PC skills including knowledge of MS Word, Excel, PowerPoint, Outlook, and general knowledge of database software applications
  • Strong analytical and problem-solving skills
  • Strong team and client focus, including ability to collaborate with clients
  • Superior time management and multi-tasking skills
  • Attention to detail and accuracy
  • Resourceful, organized and independent
  • Goal oriented
  • Highly developed interpersonal skills with the demonstrated ability to interact among all levels of the organization
  • Ability to cultivate and sustain client relationships
  • Ability to prioritize multiple projects concurrently
  • Self-motivated, with high learning aptitude, and initiative
  • Ability to cope with stressful situations and maintain a calm and professional demeanor

 

 

DESIRED SKILLS AND EXPERIENCE:

  • Demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs and ILECs/RBOCs and other large/national service providers
  • BA/BS
Job ID
2017-1081
Category
Customer Service/Support
US-CA-San Ramon

vCom is the solution for Technology Lifecycle Management, a top 5 challenge facing all mid to large sized organizations. Our combination of technology and professional services help organizations rollout new technology, control costs and provide total clarity for every penny spent during the lifetime of the relationship. 

 

The Product Trainer will develop and maintain our new corporate training program for vCom’s SaaS – vManager. You will conduct monthly webinar series, schedule training classes for customers, employees as well as SMEs, and drive home the core focus of enabling our users to recognize the value of the software and how it serves as a critical business tool for managing technology.

 

What you’ll do: 

  • Be there to help our clients through all the challenges they face as they grow their businesses. Example scenarios include: helping them glean insights into billing; research carrier pricing and technology for their networks; understanding the advantages of managed spend vs. carrier direct; assisting them in preparing for office moves; and so much more!
  • Get clients psyched about the new features/services we are releasing and teach them how to best leverage and tailor them to their needs.
  • Work on projects both large and small and everywhere in between
  • Be a key revenue contributor to the company by upselling clients to new service offerings and ensure extremely high client retention

Required Qualifications:

  • Unparalleled passion for working with clients, helping them succeed and building-long lasting relationships with them
  • Exceptional listening skills to reiterate client needs and be creative and resourceful, finding ways to reduce redundancy, down time, and ensure full trust in managed spend
  • Task management, meticulousness and problem solving dexterity are three key traits of a successful CSM
  • Even better: you have 3+ years of various carrier account management and telecom technologies including Wireline and Wireless 

 


 

 

Benefits

 

vCom Solutions offers comprehensive salaries, health, vision, dental and 401k/Roth matching for all team members.

 

We continuously look to surpass competitors in our commitment to our team members with:

  • peer-to-peer recognition awards
  • 9 paid holidays
  • access to an unlimited vCom technical learning university
  • $2500 employee referral bonus
  • abundant professional development and growth opportunities
  • 8 free PTO hours for a volunteer cause of your choice
  • quarterly team-building activities
  • kitchens stocked with food and beverages
  • catered lunches, happy hours, Halloween costume contests, poker tourneys and a plethora of other fun and rewarding perks!
Job ID
2017-1079
Category
Customer Service/Support
US-CA-San Ramon

Be a key member of the next step in our evolution. vCom is the solution for Technology Lifecycle Management, a top 5 challenge facing all mid to large sized organizations. Our combination of technology and professional services help enterprise organizations rollout new technology, control costs and provide total clarity for every penny spent during the lifetime of the relationship.

 

We are seeking a resourceful, driven, results-oriented consultant to help us set, drive, and execute on our revenue goals. You’ll set priorities and make key strategic decisions on our existing major account base, while calling on your own book of business to actively onboard with vCom. You’ll shape and influence every part of our account management and sales process to roll out a winning strategy that has material impact DAILY. You should bring a passion for tech, entrepreneurial ambition, and most importantly deep sales expertise. Ideally you’ve sold SaaS and telecom related services to enterprise businesses. You’ll need to be able to remove your own roadblocks and invent alternative methodologies that open new pathways forward.

 

If you’re looking for the excitement of a newly funded flyer, but with a solid foundation to build on, this is the venture for you. This is an opportunity for someone who wants to be part of an industry disrupting team. You’ll see professional development in several dimensions, including the ability to develop into leadership positions.

 

Within 1 Month you’ll…

  • Thoroughly know our customers, their needs, and how our product adds differentiated value.
  • Gain deep understanding of our product, services and key value props.
  • Confidently run in-product demos for a variety of audiences, including your own book of business.
  • Develop close relationships with Marketing, Customer Engagement and Operations and work cross-functionally to support top-level company goals.

Within 3 Months you’ll…

  • Master a consultative strategy to sell vCom’s Solutions in ever-larger and more complex deals.
  • Prioritize strategic opportunities and resources to maximize your own output.
  • Contribute to the growth of the team and help mentor and train up other reps.

Within 6 Months you’ll…

  • Shape, iterate, and scale your consultative approach to customers on all our product offerings
  • Have dynamic new opportunities open up to you; choose to focus on new customer segments or new specializations.
  • Hit and exceed your quota numbers!

 

Employee Spotlight

“As the Account Lead I own the relationship experience our customers have with vCom. I work closely with Install Project Management, Technical Support, Executives, Sales Engineering and Pricing to exceed the customer’s expectations. Every day I make decisions that impact my customer’s business! It’s exciting, fast-paced and a great responsibility! As a team, we care deeply about simplifying telecom for every department from IT to AP. My days consist of in-person customer meetings, project strategy sessions, participation in ongoing project implementation calls, formal business reviews, training and team meetings.”

 

Jennifer Stark

Account Executive IV

JenniferStark


 

Benefits

 

vCom Solutions offers comprehensive salaries, health, vision, dental and employer matched 401k/Roth for all team members.

 

We continuously look to surpass competitors in our commitment to our team members with:

  • peer-to-peer recognition awards
  • 9 paid holidays
  • access to an unlimited vCom technical learning university
  • $2500 employee referral bonus
  • abundant professional development and growth opportunities
  • 8 free PTO hours for a volunteer cause of your choice
  • quarterly team-building activities
  • kitchens stocked with food and beverages
  • catered lunches, happy hours, Halloween costume contests, poker tourneys and a plethora of other fun and rewarding perks!
Job ID
2016-1020
Category
Sales