vCom Solutions, Inc.

  • Software Adoption Specialist

    Job Locations US-CA-San Ramon
    Job ID
    2018-1117
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    As a Software Adoption Specialist (SAS) for vCom, you’ll champion customer adoption, education and utilization of the vManager Software Platform.  You’re a self-starter, who is both resourceful and willing to take initiative.  You excel at content development and your presentation and training style is engaging.  Your excellent verbal and exceptional written communication skills coupled with your ability to read a room and tailor messaging, ensures maximum audience participation. Through thoughtful listening, you identify and recommend enhancements and innovative ideas frequently.  Your knack for organization and focus on implementation brings your ideas to life.  You bring your positive energy, people skills, and flexibility to work with you daily.

     

    In your first month, you’ll:

    • Be able to present a high level demo of vManager
    • Become an active participant in calls and vManager presentations

     

    In your first 3 months, you’ll:

    • Advance your knowledge to provide an in-depth training of vManager
    • Become part of the account team
      • Participate in standing customer calls
      • Schedule vManager trainings as needed
      • Manage and maintain assigned customer base

     

    In your first 6 months, you’ll:

    • Take ownership of SAT projects and/or processes
    • Become a presenter for part of vManager Certification
    • Create video and written content for vCom University and social media

     

    What you’ll do:

    • Collaborate with vCom Solutions’ SMEs to define training course content and identify examination and certification requirements
    • Oversee vManager certification program, which includes both customers and vCom team members
    • Train customers to recognize the value of the software and demonstrate how it can serve as a critical business tool in managing their technology environment
    • Teach vManager software products and features to employees
    • Establish and implements standardized training, testing and certification programs
    • Work with Account Teams as part of the on-boarding process to ensure all contacts are trained on vManager, with an emphasis on ensuring the training is customized to their role and needs
    • Develop student evaluation criteria and materials; administers the examination processes
    • Facilitate monthly webinars, with a focus on identifying training opportunities and / or under-utilized portions of vManager
    • Monitor overall customer utilization of the software and tracks logins / adoption in relation to efforts
    • Record vManager training videos for library and works closely with IT to ensure all videos and associated content in vCom University section of vManager is current
    • Maintain inventory of training materials in anticipation of future training requirements
    • Participate in cross-functional teams with SMEs and Product Specialists to review and ensure accuracy of documentation
    • Work with IT to drive customer enhancements, keeping a strategic eye out for opportunities to improve the platform; retains a focus on usability and customer feedback
    • Perform and coordinate special projects as assigned by the VP of Customer Experience and IT department related to vManager training and adoption
    • Demonstrate commitment to vCom’s core values by leading, acting and behaving in a manner consistent with these values

     

    What you’ll bring:

    • 2 + years in a training role
    • 3 + years in telecommunications or related SaaS experience required
    • Ability to go beyond a ‘script’ to get a firm understanding of customer needs
    • Initiative as a resourceful self-starter
    • Excellent verbal and exceptional written communication skills, with ability to communicate complex technology concepts and application
    • Excellent management and organizational skills
    • Willingness to be flexible in order to meet deadlines and complete projects as assigned
    • Able to successfully interact with customers and understand the needs of each unique organization
    • Able to maintain professional poise and comfort leading discussions with decision makers, end-users and IT professionals

     

    It’s also helpful if you’ve got:

    • BA / BS in related field, or equivalent experience
    • Industry certification (e.g. ASTD)
    • Hubspot or website development experience
    • Camtasia/video creating and editing experience

     

    Compensation:

    $55-70k OTE (includes base salary plus quarterly bonus opportunity)

     

     

    The Selection Process

    • After submitting a resume, qualified candidates will be invited to complete two separate assessments
    • Once the assessments are completed, candidates will participate in a pre-screening phone screen with Human Resources
    • A select group of candidates will be interviewed, in person and/or via video call (rounds of interviews may include the team and the VP of Customer Experience)
    • Finalists will attend an in-person interview and present a live training on any platform of their choice

     

    About vCom

    vCom is the world's #1 Technology Lifecycle Management company.   We empower mid to large Enterprise organizations to manage all of their technology relationships in a much simpler way. We are among the fastest growing companies, most appreciated by employees, and valued by our customers in California Best Places to Work for ten years running. Our growth, innovation, and strong customer relationships are driven by our incredible employees who thrive on delivering amazing outcomes for our customers and team members.

     

    EEO Statement

    The Equal Employment Opportunity Policy of vCom Solutions, Inc. is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. vCom Solutions hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

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