vCom Solutions, Inc.

Entry Level Technical Support Specialist

US-CA-San Ramon
Job ID
2017-1073
Category
Engineering/Provisioning/Technical
Type
Regular Full-Time

Overview

Becoming a Technical Specialist is the first step to a great technical career with vCom Solutions. This is an entry level opportunity where we provide you with the training necessary to become an expert within the technical support team! Our TSS’s are highly passionate about technology, networking, and thrive in an environment where they are constantly learning new things. They enjoy maintaining relationships with clients by providing amazing service. Technical Specialists make it their goal to find the "why" when a customer has a concern, and are quick in finding an appropriate solution. Technical Specialists are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within vCom’s technical and engineering teams.

 

Daily Responsibilities::

  • Assisting new customers with initial set up of their phone system accounts
  • Configuring vCom’s unified communications product features
  • Critically think through and troubleshoot business networks
  • Accurately answer a variety of technical questions about vCom’s services
  • Provide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with minimal hold time, assist with customized solutions to help their business succeed
  • Work to meet and exceed a set of daily metrics

 

Position Requirements:

  • A positive and flexible attitude for working in a fast-paced team across various functions
  • Must have a commitment to supporting customers’ success with vCom’s services
  • Possess a passion for learning and instituting industry-leading support tactics and best practice
  • Ability to grasp technical concepts quickly and explain them to others
  • Ability to consistently meet and exceed key performance indicators
  • Strong work ethic and ability to thrive in a fast-paced environment
  • Ability to walk customers through troubleshooting process
  • Prior experience working at a help desk or in a customer service/tech support call center is a plus
  • Prior experience working with large unified communications platforms is a plus
  • Proficient in MS office applications and experience with CRM a plus
  • Excellent verbal and written communication skills
  • VoIP experience a plus

 

Current Shifts:

  1. 3:00pm-Midnight Wed-Sun
  2. Midnight to 9:00am Tues-Sat
  3. 9:00am - 6:00pm Sat & Sun, 3:00pm - Midnight Mon & Tues
  4. Midnight to 9:00am Sat & Sun, 10:00pm-7:00am Fri & Mon

 

Compensation

$15 - $20: Hourly, full-time with shift differential, direct hire, includes paid training.

 


Benefits

 

 

vCom Solutions offers comprehensive salaries, health, vision, dental and 401k/Roth matching for all team members.

 

We continuously look to surpass competitors in our commitment to our team members with: peer-to-peer recognition awards, 9 paid holidays, access to an unlimited learning library, $2500 employee referral bonus, abundant professional development and growth opportunities, 8 free PTO hours for a volunteer cause of your choice, quarterly team-building activities, stocked kitchens, catered lunches, happy hours, Halloween costume contests, poker tourneys and a plethora of other fun and rewarding perks!

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